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hear from you.
Whether you have a question about an order, need help choosing the right product, or just want to talk skincare, we’re here.
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or just curious.
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Based In
Cape Town, South Africa
Rare Ritual is formulated and produced in South Africa. All orders ship locally.
R50 shipping, free on orders over R650.
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1 day
Typical response time
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9:00 – 16:00
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Before You Write
Common questions,
answered.
These are the questions we hear most often. If yours isn’t here, send it to shop@rareritual.co.za and we’ll get back to you.
Where is my order?
Once your order has shipped, you’ll receive a tracking link by email. If you haven’t received a shipping confirmation within two business days of ordering, drop us a line at shop@rareritual.co.za with your order number.
Which products are right for me?
Start with our Ritual Finder, three quick questions and we’ll recommend the right combination for your skin. If you’d rather talk it through, email us and we’ll help you build a Ritual that fits.
Do you ship outside South Africa?
We currently ship within South Africa only. International shipping is something we’re actively working on. Follow @rare.ritual on Instagram to be the first to know when it launches.
Follow the Ritual
@rare.ritual on Instagram
Ingredient stories, formulation updates, and honest skincare conversation. We post what’s in the formula and why it matters.
